Incidents reported on status page for Effectiv AI https://status.effectiv.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/4a9ad77bc3054957b5e24442c7d4a7c3.svg https://status.effectiv.ai/ en https://status.effectiv.ai/incident/611994 Mon, 30 Jun 2025 21:58:00 -0000 https://status.effectiv.ai/incident/611994#435946a729caceb38bc3fd3fce32cd766f4d8092a349bfa31a08bfa5aadcc975 The issue affecting access to the Workbench UI has been resolved. The disruption originated from our third-party authentication provider, which experienced a service outage that prevented users from logging into the interface. The issue was automatically resolved when the authentication provider's services were restored. No action was required on our end, and all systems are now fully operational. At no point were backend API services affected — they remained fully available throughout the incident. We are continuing to monitor the system closely to ensure ongoing stability. Thank you for your understanding and patience. https://status.effectiv.ai/incident/611994 Mon, 30 Jun 2025 20:49:00 -0000 https://status.effectiv.ai/incident/611994#38a3503e90c692efdfe9281f78712f15d12d41cae992a3dfc0316f66429706f1 We are currently experiencing an issue affecting access to the Workbench UI. This is due to an ongoing outage with our third-party authentication provider, which is preventing users from logging into the interface. Important Note: All API services remain fully operational and are unaffected by this issue. We are actively monitoring the situation and working with our authentication provider to resolve the problem as quickly as possible. We will provide updates as soon as we have more information or progress towards resolution. Thank you for your patience and understanding. https://status.effectiv.ai/incident/602585 Fri, 13 Jun 2025 17:24:00 -0000 https://status.effectiv.ai/incident/602585#948fa963bda0304a6b49d9115947e354a228e0eb3db3b0ed95259b3064b947ad Intermittent errors and timeouts have stopped after Sentilink restored degraded performance of it's services as of 11:29 CDT. We appreciate your patience. System is back to normal. https://status.effectiv.ai/incident/602585 Fri, 13 Jun 2025 16:55:00 -0000 https://status.effectiv.ai/incident/602585#d9483497e68a968d8815731cdb91c888104ce6bca760ddc9a413ea7864ab03f8 We are experiencing degraded performance with Sentilink, one of our data integration partners, resulting into intermittent errors and degraded performance for evaluation requests. Our team is coordinating this. We will update back shortly as we get the updates from vendor. https://status.effectiv.ai/incident/602291 Thu, 12 Jun 2025 19:55:00 -0000 https://status.effectiv.ai/incident/602291#62ee5785ba332858da6c2724df4db57b71bbe769da502e1e774d572178548ce1 While our initial analysis confirms that there was no impact to Socure’s primary integration APIs or platform functionality, our team is continuing to monitor and evaluate the situation to ensure no downstream effects. We will keep you informed of any significant updates. https://status.effectiv.ai/incident/602291 Thu, 12 Jun 2025 19:55:00 -0000 https://status.effectiv.ai/incident/602291#62ee5785ba332858da6c2724df4db57b71bbe769da502e1e774d572178548ce1 While our initial analysis confirms that there was no impact to Socure’s primary integration APIs or platform functionality, our team is continuing to monitor and evaluate the situation to ensure no downstream effects. We will keep you informed of any significant updates. https://status.effectiv.ai/incident/602291 Thu, 12 Jun 2025 18:00:00 -0000 https://status.effectiv.ai/incident/602291#3af03f9b353b0ae0ccd592e2423b11620bf18d4f6c9751adb5090ecd7e3a9897 Dear Customers, We want to inform you that earlier today, June 12, 2025, Google Cloud Platform (GCP) experienced a service outage that may have led to intermittent connectivity issues across various services. While our initial analysis confirms that there was no impact to Socure’s primary integration APIs or platform functionality, our team is continuing to monitor and evaluate the situation to ensure no downstream effects. We will keep you informed of any significant updates. Due to the broader GCP outage, there was degraded performance observed in some of our subprocessors and dependent services: • Google Cloud Platform – GCP Incident Details https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We are committed to maintaining transparency and ensuring the reliability of our services. Our teams will continue to monitor all systems closely and provide updates as needed. If you have any questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for your continued trust in Socure. Best regards, Socure Support Team https://status.effectiv.ai/incident/602291 Thu, 12 Jun 2025 18:00:00 -0000 https://status.effectiv.ai/incident/602291#3af03f9b353b0ae0ccd592e2423b11620bf18d4f6c9751adb5090ecd7e3a9897 Dear Customers, We want to inform you that earlier today, June 12, 2025, Google Cloud Platform (GCP) experienced a service outage that may have led to intermittent connectivity issues across various services. While our initial analysis confirms that there was no impact to Socure’s primary integration APIs or platform functionality, our team is continuing to monitor and evaluate the situation to ensure no downstream effects. We will keep you informed of any significant updates. Due to the broader GCP outage, there was degraded performance observed in some of our subprocessors and dependent services: • Google Cloud Platform – GCP Incident Details https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We are committed to maintaining transparency and ensuring the reliability of our services. Our teams will continue to monitor all systems closely and provide updates as needed. If you have any questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for your continued trust in Socure. Best regards, Socure Support Team https://status.effectiv.ai/incident/583975 Mon, 02 Jun 2025 05:30:00 +0000 https://status.effectiv.ai/incident/583975#850acc62d774fd3bffce923954eac7616ad66a152167f569ccd89e8919f11e9a Maintenance completed https://status.effectiv.ai/incident/583975 Mon, 02 Jun 2025 04:30:40 -0000 https://status.effectiv.ai/incident/583975#51717abb11b365880757b94be2ec0041d771ee4f4336a8531a8e860a8d1f4ef7 Scheduled Maintenance: FIS Managed Certificate Renewal Date: Monday, 2nd June 2025 Time: 10:00 AM – 11:00 AM IST (approx. 30 min duration) Dear Customers, We will be performing a scheduled certificate renewal for our third-party data vendor, FIS Global, which enables connectivity to services such as Bizchex, Qualifile, OFAC, and ChexSystems. The maintenance window is from 10:00 AM to 11:00 AM IST, with the process typically completed within 30 minutes. Impact: During this time, there may be temporary disruptions for customers utilizing these FIS-integrated services. We recommend avoiding critical operations involving these services during the window. We appreciate your understanding and will provide updates as the maintenance progresses. Best regards, The Effectiv Team https://status.effectiv.ai/incident/558099 Wed, 07 May 2025 12:57:00 -0000 https://status.effectiv.ai/incident/558099#134e5cc7e533c06b05527e2adf82c8adc8faeeeccfe0fe5e2eea2bec66b2e8e2 Incident Duration: 06 May 2025, 13:50 UTC – 06 May 2025, 16:20 UTC (Approx. 2.5 hours) Date: 06 May 2025 Summary: On 06 May 2025, we experienced an issue where Fiverity, one of our data integration partners, was temporarily unavailable for approximately 2.5 hours. During this period, evaluation requests originating from the Effectiv platform that relied on Fiverity were impacted or delayed. Impact: • Evaluation workflows depending on Fiverity were unsuccessful or experienced delays. • All other platform functionality remained fully operational. Root Cause: The outage was caused by an issue on Fiverity’s infrastructure, which was resolved by the Fiverity team. Resolution: Fiverity restored their services at 16:20 UTC, and the integration resumed normal operation. We have confirmed successful evaluation flows post-restoration. Status: Resolved We apologize for any inconvenience this may have caused and appreciate your understanding. https://status.effectiv.ai/incident/452076 Mon, 28 Oct 2024 15:00:00 -0000 https://status.effectiv.ai/incident/452076#e0024fb135137bd69568ecb4b65a09049b3f24d209e71f14753233a0e4a652fa Incident Retrospective: Partial Enrichment Errors Caused Due to Regression in Data Vendor Integration. We experienced an incident that led to partial errors for a subset of customers utilizing a particular data vendor integration. Our team has since resolved this issue, which was identified as a regression. We apologize for any inconvenience this may have caused and are implementing additional safeguards to prevent similar incidents in the future. We appreciate your patience and understanding as we continue to enhance our systems. Incident Start Time : 28-Oct-2024 10:00 AM CDT Detection and Investigation Start: 28-Oct-2024 10:10 AM CDT Incident Resolution Time: 28-Oct-2024 11:10 AM CDT Best regards Effectiv Team https://status.effectiv.ai/incident/442791 Fri, 11 Oct 2024 08:31:56 +0000 https://status.effectiv.ai/incident/442791#946fccae14ddff340e57cfe25b9bc25091cb11a2ec035a79291c2f328c89bcb9 Maintenance completed https://status.effectiv.ai/incident/442791 Thu, 10 Oct 2024 13:45:00 -0000 https://status.effectiv.ai/incident/442791#d5669bfd14c720336ba40b6f36932d89a0156fbbd11e8593b55b27c0263afcae **Issue Update: Case Update API Service Degradation Resolved** Update: 11th Oct 2024 3:00 AM CDT We identified that the intermittent service degradation in the Case Update API was caused by a bug introduced in recent changes to PDF validation aimed at improving security. The bug resulted in a CPU usage spike and intermittent timeout issues, particularly when handling larger PDF file sizes. Our engineering team has successfully implemented, tested, and deployed a fix. The service is now operating normally, and we will continue to monitor performance to ensure stability. We apologize for any inconvenience caused and appreciate your understanding during the resolution process. -- Dear Customers, We are currently investigating an issue causing intermittent service degradation on the Case Update API. The issue appears to affect users attempting to process or upload larger file sizes, leading to delays or failures in updating case information. Our initial analysis suggests the degradation impacts performance intermittently, with certain API requests experiencing slower response times or timeouts. Our engineering teams are actively working to identify the root cause and are prioritizing a resolution. This issue may impact users with higher data volumes, but smaller file uploads are generally unaffected. We understand the importance of maintaining seamless functionality and are committed to resolving this as quickly as possible. We will provide timely updates as progress is made or when more information becomes available. Thank you for your patience, and we apologize for any disruption this may have caused. Best regards, Effectiv Team https://status.effectiv.ai/incident/333113 Sun, 24 Mar 2024 10:00:00 +0000 https://status.effectiv.ai/incident/333113#59f4b6f1ec35afea6dbcd6ad25fb5a3e2b487d1c0a8fdb03fb7f5c6b5537d654 Maintenance completed https://status.effectiv.ai/incident/333113 Sun, 24 Mar 2024 10:00:00 +0000 https://status.effectiv.ai/incident/333113#59f4b6f1ec35afea6dbcd6ad25fb5a3e2b487d1c0a8fdb03fb7f5c6b5537d654 Maintenance completed https://status.effectiv.ai/incident/333113 Sun, 24 Mar 2024 08:00:00 -0000 https://status.effectiv.ai/incident/333113#9f291826890fce49bf8b67f6a11a090f63babe3a63907259dc741eddbdf0cd66 Dear Users, We would like to inform you about one of our databases scheduled to undergo routine maintenance on March 24, 2024, at 08:00:00 UTC. This activity is taken care of by the GCP Maintenance Window Details: Date: Saturday, March 24th, 2024 Time: 8:00 AM to 10:00 AM UTC Expected Impact: We do not anticipate any downtime or service disruptions during this maintenance window. Our team will be closely monitoring the upgrade process to promptly address any unexpected issues that may arise. Action Required: No action is required from your end. If you experience any unusual behavior or have any concerns following the maintenance window, please do not hesitate to reach out to our support team. We apologize for any inconvenience this may cause and appreciate your patience and cooperation as we work to improve our services. Thank you for your continued support. Best regards, Effectiv AI https://status.effectiv.ai/incident/333113 Sun, 24 Mar 2024 08:00:00 -0000 https://status.effectiv.ai/incident/333113#9f291826890fce49bf8b67f6a11a090f63babe3a63907259dc741eddbdf0cd66 Dear Users, We would like to inform you about one of our databases scheduled to undergo routine maintenance on March 24, 2024, at 08:00:00 UTC. This activity is taken care of by the GCP Maintenance Window Details: Date: Saturday, March 24th, 2024 Time: 8:00 AM to 10:00 AM UTC Expected Impact: We do not anticipate any downtime or service disruptions during this maintenance window. Our team will be closely monitoring the upgrade process to promptly address any unexpected issues that may arise. Action Required: No action is required from your end. If you experience any unusual behavior or have any concerns following the maintenance window, please do not hesitate to reach out to our support team. We apologize for any inconvenience this may cause and appreciate your patience and cooperation as we work to improve our services. Thank you for your continued support. Best regards, Effectiv AI https://status.effectiv.ai/incident/341614 Sat, 02 Mar 2024 11:30:00 +0000 https://status.effectiv.ai/incident/341614#52658e5580fea3cd57af27020349ad68eeb46fbf3409b0963453747d38540f66 Maintenance completed https://status.effectiv.ai/incident/341614 Sat, 02 Mar 2024 11:30:00 +0000 https://status.effectiv.ai/incident/341614#52658e5580fea3cd57af27020349ad68eeb46fbf3409b0963453747d38540f66 Maintenance completed https://status.effectiv.ai/incident/341614 Sat, 02 Mar 2024 09:30:00 -0000 https://status.effectiv.ai/incident/341614#458fd6a186ab2233e947d1ba165484c93d18affdf7ac9067963e38148035a7f2 Dear Users, We would like to inform you about an upcoming scheduled maintenance window for upgrading one of our database version. During this maintenance window, we will be upgrading our database to the latest version to ensure optimal performance, security, and reliability. Maintenance Window Details: Date: Saturday, March 2nd, 2024 Time: 2:00 PM to 4:00 PM IST Expected Impact: We want to assure you that we have carefully planned this maintenance to minimize any impact on our services. Therefore, we do not anticipate any downtime or service disruptions during this maintenance window. Our team will be closely monitoring the upgrade process to promptly address any unexpected issues that may arise. Action Required: No action is required from your end. We kindly ask for your understanding and cooperation during this maintenance period. If you experience any unusual behavior or have any concerns following the maintenance window, please do not hesitate to reach out to our support team. We apologize for any inconvenience this may cause and appreciate your patience and cooperation as we work to improve our services. Thank you for your continued support. Best regards, Effectiv AI https://status.effectiv.ai/incident/341614 Sat, 02 Mar 2024 09:30:00 -0000 https://status.effectiv.ai/incident/341614#458fd6a186ab2233e947d1ba165484c93d18affdf7ac9067963e38148035a7f2 Dear Users, We would like to inform you about an upcoming scheduled maintenance window for upgrading one of our database version. During this maintenance window, we will be upgrading our database to the latest version to ensure optimal performance, security, and reliability. Maintenance Window Details: Date: Saturday, March 2nd, 2024 Time: 2:00 PM to 4:00 PM IST Expected Impact: We want to assure you that we have carefully planned this maintenance to minimize any impact on our services. Therefore, we do not anticipate any downtime or service disruptions during this maintenance window. Our team will be closely monitoring the upgrade process to promptly address any unexpected issues that may arise. Action Required: No action is required from your end. We kindly ask for your understanding and cooperation during this maintenance period. If you experience any unusual behavior or have any concerns following the maintenance window, please do not hesitate to reach out to our support team. We apologize for any inconvenience this may cause and appreciate your patience and cooperation as we work to improve our services. Thank you for your continued support. Best regards, Effectiv AI