Issue Update: Case Update API Service Degradation Resolved

Update: 11th Oct 2024 3:00 AM CDT

We identified that the intermittent service degradation in the Case Update API was caused by a bug introduced in recent changes to PDF validation aimed at improving security. The bug resulted in a CPU usage spike and intermittent timeout issues, particularly when handling larger PDF file sizes.

Our engineering team has successfully implemented, tested, and deployed a fix. The service is now operating normally, and we will continue to monitor performance to ensure stability. We apologize for any inconvenience caused and appreciate your understanding during the resolution process.

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Dear Customers,

We are currently investigating an issue causing intermittent service degradation on the Case Update API. The issue appears to affect users attempting to process or upload larger file sizes, leading to delays or failures in updating case information. Our initial analysis suggests the degradation impacts performance intermittently, with certain API requests experiencing slower response times or timeouts.

Our engineering teams are actively working to identify the root cause and are prioritizing a resolution. This issue may impact users with higher data volumes, but smaller file uploads are generally unaffected. We understand the importance of maintaining seamless functionality and are committed to resolving this as quickly as possible.

We will provide timely updates as progress is made or when more information becomes available. Thank you for your patience, and we apologize for any disruption this may have caused.

Best regards,
Effectiv Team