Previous incidents

The issue affecting access to the Workbench UI has been resolved. The disruption originated from our third-party authentication provider, which experienced a service outage that prevented users from logging into the interface.

The issue was automatically resolved when the authentication provider's services were restored. No action was required on our end, and all systems are now fully operational.

At no point were backend API services affected — they remained fully available throughout the ...

Intermittent errors and timeouts have stopped after Sentilink restored degraded performance of it's services as of 11:29 CDT. We appreciate your patience. System is back to normal.

While our initial analysis confirms that there was no impact to Socure’s primary integration APIs or platform functionality, our team is continuing to monitor and evaluate the situation to ensure no downstream effects. We will keep you informed of any significant updates.

Incident Duration: 06 May 2025, 13:50 UTC – 06 May 2025, 16:20 UTC (Approx. 2.5 hours)
Date: 06 May 2025

Summary:
On 06 May 2025, we experienced an issue where Fiverity, one of our data integration partners, was temporarily unavailable for approximately 2.5 hours. During this period, evaluation requests originating from the Effectiv platform that relied on Fiverity were impacted or delayed.

Impact:
• Evaluation workflows depending on Fiverity were unsuccessful or experienced delays.
• All...